PAEasy Help

Technical Support

Order Information

Subscriptions

Display/Browser Support

Site Functionality

EZproxy Configuration


Technical Support

For technical support for PAEasy, please reach our Help Support Desk by e-mail at techsupport@mhprofessional.com, or telephone at 800-217-0059 (U.S.) between 9 a.m. and 6 p.m., Monday through Friday, Eastern Standard Time.


Order Information

You may order online by going to the Subscribe section of PAEasy. For help regarding the status of your subscription order or renewal, call toll-free in the U.S. 1-888-307-5984; from outside the U.S., call 1-614-759-3654 between 8 a.m. and 5 p.m., Eastern Standard Time. You may also contact Customer Service by e-mail at Paeasy_questions@mhprofessional.com or by fax at 1-614-759-3823. When faxing, please mark your fax: "Attention: PAEasy Team."


Subscriptions

What is the subscription price?
See posted subscriptions rates for Individual users. For further information about subscription rates, please contact us or visit the Subscribe section of PAEasy.

How do I get help with my subscription?
Please contact us.

What if I forget my username and/or password?
You can retrieve your login information by clicking the "Forgot your username/password" link on the home page and entering your e-mail address. Or, call the Help Desk:
1-888-307-5984 (in the U.S.)
1-614-759-3663 (outside the U.S.)
between 8 a.m. and 5 p.m., Monday through Friday, Eastern Standard Time.

We will ask for your name and address, and will access your account online. We will then e-mail the username for your account to the e-mail address supplied upon registration. Since passwords are encrypted, we cannot determine your original password. We will change your password to a generic password, e-mail that to your specified e-mail address, and then you have the option to change your password.

When does my subscription start?
Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded; you will receive e-mail notification when the subscription begins.

Can I extend my subscription?
Yes. You can purchase a 1-month extension.

If I extend my original access one time can I extend it a second (third, etc.) time?
Yes, there are no limits to the amount of times you can pay to extend access to your account.

How can I evaluate the site before I make a purchase decision?
You can take a sample exam and view sample performance profiles.

How private is the information that I supply in my registration form?
The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for PAEasy. For more details on McGraw-Hill's Privacy Policy, please click on the "Privacy Policy" link at the bottom of any screen in PAEasy.

Can I share my individual subscription with others?
No. Individual subscriptions are licensed only to the user who purchased the subscription. When you agreed to the Terms of Service Agreement, you agreed to keep your username and password confidential.

How do I change information in my personal profile, for example, a new address or telephone number?
E-mail the new information to our Customer Service department at Paeasy_questions@mhprofessional.com. Please include your username in the e-mail.

Can PAEasy accommodate multi-user licenses by IP address or User Name/Password configurations?
Yes. For more information, please contact Customer Service by telephone at 1-888-307-5984 or 1-614-759-3663 or by e-mail at Paeasy_questions@mhprofessional.com.


Display/Browser Support

Why don't I see more of the page?
How much of the page you see depends on your monitor screen resolution. We recommend viewing at a screen resolution of 1024 x 768 (for best results) or 800 x 600.

Which browsers and platforms are supported? Which are not supported?
PAEasy currently supports the most recent releases of the following browsers: Microsoft Internet Explorer, Mozilla Firefox, and Google Chrome on Windows and Safari on Mac operating systems.

Can I safely use pop-up blockers on the site?
No. Please disable all pop-up blockers. Some core content, including notes and lab values, appears in pop-up windows.


Site Functionality

How can I clear my question history so that I can start with a clean slate?
On your Performance Profile page, you can elect to clear your history by clicking the "Clear Now" link. Once done, the system will count all questions as unanswered and your scoring history will be completely erased. Please note that individual subscribers can clear their history only once.

How can I make sure that I see all of the questions in the database?
Make sure to select "Unanswered Questions Only" from the Create Exam page. Then, when you select questions by discipline, you'll be able to calculate the number of unanswered questions remaining in that discipline. Choose some or all of those questions for each discipline until there are none remaining.

I think I found an error in a question. What do I do?
The questions in PAEasy undergo extensive editing. To report errors, please send an e-mail to Paeasy_questions@mhprofessional.com. Be sure to include the question ID (QID), which appears on the top area of each question screen. We appreciate your cooperation in making PAEasy a more useful service.


EZproxy Configuration

To access all of site features, PAEasy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:

    T PAEasy
    U http://www.PAEasy.com/
    DJ PAEasy.com
    DJ books.mcgraw-hill.com